RETURNS AND EXCHANGES POLICY
At The Couture Connection, we understand the excitement of finding the perfect item. However, due to the limited availability of our products and their short time period of availability on our website, we regret to inform you that we are unable to make any changes or cancellations to confirmed orders.
Before You Complete Your Purchase:
We kindly request that you take a moment to ensure you have selected the right item(s) and size(s). We strongly recommend purchasing only those items you are familiar with and confident about regarding sizing.
ALL SALES ARE FINAL
Please be aware that once an order is confirmed, all sales are final. We are committed to providing you with the latest, authentic, and highly sought-after products at competitive prices. As such, we are unable to accept returns or process exchanges.
If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer support team at customercare@thecoutureconnection.com We are here to assist you and provide any necessary information to make your shopping experience as smooth as possible.
Thank you for choosing The Couture Connection and we appreciate your understanding of our returns and exchanges policy.
VIP Membership Credit Return Program
Return for Site Credit: Eligible items can be returned in exchange for store credit, perfect for keeping your wardrobe fresh.
3 Credits per Calendar Year: VIPs can use this option up to three times per year.
20% Restocking Fee: A 20% fee will be deducted from the credited amount.
Contact Within 24 Hours: Simply reach out within 24 hours of receiving the item to start the return process.
Item Condition: Items must be unworn, with original tags still attached, to qualify.
